CLIENT SERVICING
CLIENT SERVICING WORK SCOPE
Core Client Servicing Functions
Primary Client Liaison : Primary
Client Liaison – Acting as the main point of contact between clients and internal teams.
Account Management : Handling
day-to-day queries, deliverables, and service execution.
Strategic Consultation : Translating
client marketing ideas into actionable plans.
Campaign Coordination : Bridging
corporate sales and operations to deliver seamless campaigns.
Reporting & Feedback : Providing
regular updates, performance reports, and insights to clients.
Opportunity Management : Keeping
clients informed about new properties, sponsorships, and events.
Issue Resolution : Addressing and
resolving client concerns quickly and effectively.
Relationship Building : Maintaining
long-term partnerships through trust and service excellence.
Specialised Support in Sports
Integrated Sports Marketing Support :
Aligning sponsorships, branding, and activations with client goals.
Event Operations Interface : Ensuring
smooth delivery of on-ground and broadcast requirements for clients.
Customised Brand Solutions : Tailoring
strategies for each brand to maximise ROI from sports associations.